PSA Quality Management Syste (QMS)
Memo on Adoption of the QMS Manual, PAWIM & Standard Forms
1. QMS Manual
Part 1
Part 2
Part 3
Part 4
2. Procedures and Work Instructions Manual (PAWIM)
3. Manual of Style Part 1, Part 2
4. Implementation of the Quality Workplace Standards Checklist
5. Policy on Service Vehicle Administration

The PSA Process Map (Right-click and open in new tab to enlarge):
Manual on the Working Hours, Workload, Record Attendance, Leave, Monetization and Processing of Financial Documents....